Refund & cancellation policy

Last updated: [DATE]

Free trial

The free trial costs nothing and needs no payment details. If you don't choose a plan, your shop simply stops taking orders when the trial ends.

You can cancel your subscription at any time from your account, or by writing to [SUPPORT EMAIL].
Cancelling stops all future automatic charges and cancels the payment mandate with Razorpay.
Your shop stays active until the end of the period you've already paid for. After that, your shop page stops accepting new orders.

Monthly plans: payments are not refunded for a month that has started, because the service is available for the whole month.
Yearly plans: if you cancel within 7 days of a yearly payment, we refund it in full. After 7 days, yearly payments are not refunded.
Charged by mistake (for example, charged after cancelling, or charged twice): tell us within 30 days and we refund the extra amount in full.
Approved refunds are sent back to the original payment method within 5–7 working days. Your bank may take a few more days to show it.

For cancellations or refund requests, write to [SUPPORT EMAIL] with your shop name and the payment date.